Facebook Errors

Update: We’ve resolved the Facebook authentication problem. Please contact us if you’re still having trouble logging in.

We’ve heard from several SideReelers who are having trouble logging in or sharing via Facebook. Some people have reported receiving error messages stating that Facebook credentials could not be verified. Others have said their browser is telling them SideReel isn’t sending any data. And some have successfully logged in after refreshing multiple times, or trying different browsers, but that’s a frustrating waste of time.

We’re really sorry so many people are having trouble logging in. Our team is on it. Here’s what we know so far: the network routing between our hosting provider and Facebook’s internal servers is suffering from some kind of problem. We’re currently working with our hosting service and Facebook to resolve the issue, but don’t currently have an estimated time for a fix.

(Ugh. Technology should just work, right?)

Not to worry, there is a workaround! If you don’t already have them, our customer support team can set you up with a username and password so you can still log in. Please email your identifying information (e.g., profile URL, email address) and your top three choices for a username, in order of preference, to customer_support@sidereel.com and we will hook you right up.

Tl;dr: We’re so sorry some people are having such a hard time logging in and we’re working really hard to resolve this issue. In the meantime, you can use a username and password to log in instead of using Facebook. 

Thanks for bearing with us!

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